Skip to main content

Transportation Security Administration

TSA - Helpline/Travelers with Disabilities

601 S 12th St, Arlington, VA

Distance: 9 Miles

(855) 787-2227


Contact Hours: Mon-Fri, 8am-911pm - Weekends/Holidays: 9am-8pm ( Travelers may also call the TSA Contact Center at 1-866-289-9673.)

Service Details

Service Description

The Helpline (a/k/a TSA Cares) serves as an additional, dedicated resource for passengers with disabilities or medical conditions. When air travelers with disabilities (or their family members) call TSA Cares, a representative will provide assistance with information about screening relevant to the passenger's specific disability or medical condition, or the passenger may be referred to disability experts at TSA. Passengers should call approximately 72 hours ahead of travel to ensure TSA Cares coordinates proper checkpoint support.


  • Evening Hours
    • YES 
  • Weekend Hours
    • YES 


Passengers with disabilities/medical conditions desiring information about screening process prior to air travel.

Application Instructions

Contact TSA Cares toll free Helpline for information 72 hours before travel. Travelers may also call the TSA Contact Center.


No fee.

Area Served



Last Update


Other Locations

This provider does not offer this service at other locations.

Other Services

This provider does not offer other services at this location.

Related Services

The following services may be helpful: